Safe Home Services Pty Ltd t/a Smoke Alarm Integrity (“SAI”) — ABN 20 615 642 807
The following conditions apply to our services relating to smoke alarm system upgrades.
Alarms will be quoted and installed based on the minimum requirements to meet the Queensland smoke alarm legislation.
Alarms will be installed and replaced on a like-for-like basis based on power source. Where an alarm is required and no existing alarm is present, a 10-year battery-powered alarm will be installed.
SAI recommends maintaining the same brand of alarm throughout a smoke alarm system wherever possible.
SAI provides various alarm options and prices. If a particular brand is not noted on the work order, SAI will install its standard preferred brand.
To meet legislative requirements and for the safety of all residents, all bedrooms must have a smoke alarm that interconnects with the smoke alarm system. Where a property has been renovated, or a garage or study is being used as a bedroom, SAI will recommend the installation of a smoke alarm in that room.
SAI is not a building certifier or surveyor and does not independently verify the classification, build date, or configuration of a property, including whether it is a single dwelling or contains multiple tenancies without fire-rated separation. It is your responsibility to provide SAI with accurate information about the property, including its intended or actual use and any multi-occupancy arrangements. SAI relies on the information you provide and is not liable for any Loss arising from inaccurate or incomplete information about a property’s use or classification.
This section applies specifically to smoke alarm upgrade services purchased by a consumer directly through SAI’s website, or directly with SAI by email or phone (an Upgrade Purchase). It does not apply to Services provided under an ongoing annual subscription arrangement with a managing agent, which are governed by the remainder of these Conditions.
(a) Unless a full property inspection has been carried out, the price quoted for an Upgrade Purchase is an estimate based on the information you provide (including number of bedrooms, property type and existing alarm system) and may change following inspection.
(b) If, on inspection, SAI determines that additional alarms, remediation works, or a different scope of work is required to meet the applicable smoke alarm legislation, SAI will provide you with a revised quote for your approval before carrying out any work beyond the original quote.
(a) Payment for an Upgrade Purchase is due in full at the time of purchase, using the payment method selected at checkout (Stored Payment Method), unless otherwise agreed with SAI in writing.
(b) By completing an Upgrade Purchase, you authorise SAI (and its third-party payment processor) to securely store and charge your Stored Payment Method for the purchase price and for any additional works you approve under clause 2.2(b).
(c) SAI is not responsible for any fees or charges imposed by your bank or financial institution in connection with this payment.
(a) Following purchase, SAI will contact you (or your nominated tenant or occupier) to arrange a suitable time to attend the property and carry out the Upgrade.
(b) You must provide safe and unrestricted access to the property at the agreed time. If SAI attends and cannot gain access, a fee (published on our website as a ‘once off inspection’ fee) may apply for SAI to re-attend the property.
(a) You may cancel your Upgrade Purchase and receive a full refund at any time before SAI has attended the property to commence the works.
(b) If you cancel after SAI has attended the property but before the works are complete, SAI may retain a reasonable amount to cover work already carried out and materials already supplied, and will refund the balance.
(c) Nothing in this clause limits your rights under the Australian Consumer Law.
(a) SAI is not a building certifier or surveyor and does not independently verify the classification, build date, or configuration of your property, including whether the property is a single dwelling or contains multiple tenancies without fire-rated separation.
(b) It is your responsibility to provide SAI with accurate information about the property, including its intended or actual use, number of bedrooms, and any multi-occupancy arrangements. Where SAI reasonably considers, on attendance, that a property is not eligible for a standard residential Upgrade (for example, because it operates as three or more separately let units without fire-rated separation), SAI may decline to proceed with the standard Upgrade and will discuss alternative options with you, which may include referral for a commercial compliance assessment.
(c) SAI relies on the information you provide and is not liable for any Loss arising from inaccurate or incomplete information about the property’s use or classification.
(a) SAI provides a 12-month workmanship warranty from the date of completion of the Upgrade, covering defects arising from workmanship in carrying out the Upgrade. It does not cover the smoke alarm system or its components, including alarm performance, which may be covered separately under clause 2.7(b) or by law.
(b) Where the workmanship warranty in clause 2.7(a) applies, SAI will, at its discretion and cost, either: (i) re-do or repair the affected work; or (ii) replace any faulty part supplied by SAI with a comparable new part, so the work is no longer defective.
(c) Smoke alarms installed as part of an Upgrade comply with the applicable Australian Standards and carry the Standards Australia Mark or are Scientific Services Laboratory (SSL) certified. These alarms typically come with a separate product warranty (which varies by brand and product) provided directly by the manufacturer.
(d) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to cancel your Upgrade Purchase and receive a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or the Upgrade does not amount to a major failure, you are entitled to have the failure rectified within a reasonable time; if this is not done, you are entitled to a refund for the goods and to cancel the Upgrade Purchase for a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. Nothing in these Conditions limits or excludes these rights.
(e) To make a claim under this warranty, follow the process set out in section 15 (Warranties Limited) under the heading ‘How to Make a Warranty Claim’.
SAI offers blind cord compliance, safety switch testing, and water meter reading services, either included in some Packages or as paid add-on services. Availability of each service, and whether it is included or charged as an add-on, depends on the Package you have selected, as set out in your proposal or SAI’s Schedule of Services and Pricing.
Where included in your Package or requested as an add-on, SAI will inspect corded blinds at the property for compliance with applicable safety standards, and install standard safety devices (such as cord guides, cleats, or tensioning devices) where reasonably practicable to do so. Where compliance cannot be achieved with standard devices, SAI will notify you of any further rectification work required. It is the occupier’s responsibility to use installed devices correctly (for example, tying off cords as intended), and SAI is not liable for any Loss arising from a failure to do so.
Where included in your Package or requested as an add-on, SAI will carry out a basic function test of the property’s safety switch(es) at the time of a scheduled smoke alarm inspection. SAI does not attend a property solely to carry out a safety switch test, and does not check which circuits, lights, or appliances are protected by a safety switch, or the time taken for a safety switch to trip. If a safety switch fails the test, SAI will notify you, and it is your responsibility to arrange repair or replacement.
Where included in your Package, SAI will record the water meter reading at the property, provided the meter can be located using the details you provide. If SAI is unable to locate the meter at the scheduled visit, SAI is not required to re-attend solely for this purpose, and the service is taken to have been delivered. SAI is not liable for any Loss relating to water usage charges, including where these differ from expectations due to a meter reading recorded and notified by SAI.
These Terms and Conditions (“the Conditions”) apply to any engagement that involves the provision of services, licence of software or sale of items (together, the “Services”) with Safe Home Services trading as Smoke Alarm Integrity Pty Ltd (“SAI”). Unless we have an alternate written and signed contract in place with you, in engaging us for Services you agree to the Conditions set out in this document.
SAI may vary the Conditions from time to time, and the Conditions as varied will be published on our website. Ordering any goods or services after a variation is published constitutes your acceptance of the varied Conditions. For ongoing subscription and licence engagements, you agree to the varied Conditions by your continued use of the Services.
No variation or cancellation of any of the Conditions is binding on SAI unless agreed by a responsible officer of SAI in writing. No agent or representative has authority to waive or alter the Conditions.
You, or anyone purporting to act on your behalf, may place orders for goods or services with SAI by telephone, email, through integration services, or in writing.
A quotation is not to be construed as an offer or obligation to sell, and SAI reserves the right to decline any order for goods or services (wholly or partially) at any time prior to delivery, in which case SAI has no further obligation in respect of that order.
If there is a conflict between the Conditions and any document forming part of an enquiry, specification, order or contract, the Conditions prevail unless expressly varied by SAI in writing. If any Condition is contrary to or excluded by law, the Conditions are modified only to the extent necessary.
The Agreement commences on the date of SAI’s first inspection at the property (Commencement Date), unless otherwise agreed in writing and continues for the period indicated in the proposal, or until terminated earlier under these Conditions, whichever occurs first.
Engagements for annual and/or ongoing works are represented on a per annum basis for a minimum of 12 months, unless otherwise indicated in the proposal.
The parties agree that, notwithstanding the Term, SAI will continue to provide the Services after the Termination Date on a series of rolling 12-month terms, unless a party gives notice under the Termination clause of these Conditions.
SAI may at any time suspend or vary any credit extended to you, or withhold delivery of goods or services for any property already ordered, at SAI’s sole and absolute discretion.
Where a property is enrolled in an annual or ongoing service plan, you must notify SAI in writing as soon as reasonably possible if the property is or will become subject to a new tenancy or lease. A new lease may trigger a re-inspection or additional compliance obligations under the plan, and SAI is not liable for any Loss arising from your failure to provide this notice.
All prices are subject to change without notice. Orders are accepted by SAI on the basis that they will be invoiced at the price identified in the proposal, or the price ruling at the date of service delivery or product dispatch. For annual and/or ongoing works, unless expressly stated in the proposal, prices in our proposal are valid for 12 months.
For one-off or ad hoc works, we may issue a quotation. For convenience, we may at times provide a quotation based on information provided, without physically inspecting the site. Quotations are provided in good faith based on information available to us at the time, and we reserve the right to update a quotation based on newly acquired information.
All prices shown on our website or otherwise are recommended selling prices only, and there is no obligation on any reseller to maintain those prices. A quotation includes only the services and goods specified in it.
We provide a takeover service for annual services, under which we undertake smoke alarm maintenance services to a property from the date of engagement and invoice for the annual service at the date on which it expires with the previous provider. To enrol a property in the takeover service, you must terminate the previous provider on or before the date SAI accepts the enrolment. You must communicate your chosen SAI annual service prior to enrolling the property in the takeover service, and the property will receive that service from the date of enrolment.
In addition to the fees, you agree to reimburse SAI for any out-of-pocket expenses incurred by SAI in undertaking the services, where this has been agreed with you in advance.
Services will be performed in consideration of you paying the fees outlined in our proposal or, where we have a formal contract with you, in accordance with the contract schedule. If no proposal or formal contract has been issued, our standard payment terms at the date of service delivery or product dispatch/install will apply, as shown on the invoice.
Fees or schedule rates are shown GST inclusive unless stated otherwise. GST is payable on any taxable supply in accordance with Australian GST legislation. Payment must be made in Australian Dollars (AUD) unless otherwise agreed in writing.
Credit card transactions incur a 2.1% surcharge.
If you dispute any charge on an invoice, you must give SAI written notice of the dispute immediately upon receipt of the invoice, and must pay all other undisputed charges on the invoice pending investigation of the dispute.
You expressly agree that if you fail to pay SAI the invoiced price of any goods or services by the due date, SAI:
SAI will not be liable for any claim, direct or indirect, suffered or incurred by you as a result of the above.
You acknowledge and agree that:
While SAI manages service delivery within its service levels and will make reasonable attempts to comply with committed delivery times, delivery time is not guaranteed and is not of the essence of the contract. SAI is not liable for any loss or damage arising from a delay in delivery of goods or services.
The delivery period quoted commences from the date SAI receives sufficient information to proceed with the supply, or the date SAI receives your written order, whichever is later. Sufficient information to proceed includes the accurate provision of current tenant details to organise legal access to the property.
Where you request, verbally or in writing, that work outside the scope specified in the proposal be performed, a variation form containing a cost estimate will be agreed in writing by both parties, and the cost incurred will be invoiced separately.
10.1 You must provide SAI (including its employees, contractors and subcontractors) with safe and unencumbered access to the property to carry out the Services, including by providing copies of keys, access cards or codes (Keys) where required, or authorising SAI to collect Keys from your managing agent.
10.2 Where SAI takes possession of Keys to carry out the Services, SAI will hold that Key information securely and use it only for the purpose of providing the Services.
10.3 SAI will return all Keys in its possession to you or your agent once the relevant Services are complete. SAI is not liable for, and you release SAI from, any Loss arising from the use or loss of Keys prior to their collection by SAI, or following their return to you or your agent.
Cancellation fees may be applied at SAI’s discretion. Where a prescheduled site visit is cancelled once the job has commenced but not yet completed, a cancellation fee of the greater of $500, the cost of work completed to date, or 75% of the service fee may apply. If the job is cancelled after it has been completed, the full service fee is due and payable in accordance with these Conditions.
You agree to reimburse SAI for any out-of-pocket expenses incurred by SAI in undertaking the services.
You have seven (7) days from the date of delivery of the service or goods to give SAI written notice of any claim for alleged failure to comply with an order, whether due to a shortfall, defect, incorrect delivery or otherwise. If you do not provide written notice within this period, SAI is deemed to have completed your order in all respects, including delivery, quality and quantity. All goods provided are at your risk from the time of installation by SAI.
In certain circumstances (some of which are required by law), we may remove expired, faulty or damaged alarms, or alarms otherwise not required for compliance. While we make reasonable attempts to avoid undue damage, we have no obligation to make good any reasonable damage caused by the removal, relocation or installation of smoke alarms or smoke alarm installations. We may use cover plates or base plates in these circumstances; to the extent permitted by law, we are under no obligation to provide or use these.
Where a smoke alarm or smoke alarm system at a property has been serviced, repaired, replaced or upgraded by a third party (including a previous provider or an electrician engaged directly by you) other than as part of a takeover service arrangement with SAI under clause 7:
SAI will, except where required for safety reasons or agreed with you in advance, notify you of any additional costs under this clause before incurring them.
SAI warrants that its Services are performed with the usual thoroughness and competence of the compliance and electrical profession, in accordance with the standard for professional services at the time those services are rendered. SAI warrants that its staff will be suitably skilled and qualified to provide the Services.
SAI warrants that the services and goods it supplies are of good and merchantable quality, and its liability is limited to the repair or replacement of any faulty or defective goods.
SAI provides a 12-month workmanship warranty from the date of completion of the service, covering defects arising from workmanship in carrying out the service at the site. It does not cover the system or any of its components, including alarm performance (which may be covered by separate manufacturer warranties and under law).
Where the workmanship warranty applies, SAI will, at its discretion and cost, either:
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. This warranty is provided in addition to those guarantees, and nothing in this section limits or excludes your rights under the Australian Consumer Law.
How to Make a Warranty Claim
(a) To make a claim under the workmanship warranty in this section, or under clause 2.7 for an Upgrade Purchase, contact SAI using the details below, providing your name, the property address, the date of the service, and details of the fault:
Safe Home Services Trading as Smoke Alarm Integrity
13/368 Earnshaw Rd, Banyo, 4014
1300 974 615
Service@smokealarmintegrity.com.au
(b) SAI will assess your claim and contact you within a reasonable time to advise the outcome. Where the workmanship warranty applies, SAI will carry out the repair or replacement at its own cost, including the cost of SAI attending the property to do so.
(c) This warranty, and the process for making a claim under it, is in addition to, and does not limit, any rights or remedies you have under the Australian Consumer Law.
SAI warrants that the smoke alarms it installs as part of its standard offerings comply with the applicable Australian Standards and carry the Standards Australia Mark or are Scientific Services Laboratory (SSL) certified. These alarms typically come with a product warranty (which varies by brand and product) provided directly by the manufacturer. Where a property does not engage SAI for ongoing or annual maintenance, SAI is, to the extent permitted by law, under no obligation to facilitate any product warranty claim between you and the manufacturer.
We may, from time to time, provide compliance reports for properties we maintain. These reports are prepared in good faith based on our inspection and the information available to us at the time, and are provided for your guidance only — they do not constitute legal advice.
Unless specifically required by law, SAI is not liable, whether under statute, in equity, in contract or tort (including negligence) or otherwise, for any direct or indirect, special, consequential or punitive loss or damage (including loss of income, profits or business, loss of goodwill or reputation, or loss of value of intellectual property) to persons or property, whether foreseeable or unforeseeable, arising from or caused by the goods or services.
Either party may terminate this Agreement at any time by giving the other party 10 days’ written notice, with reasons provided in writing.
On termination, SAI may issue a final invoice that may include:
You agree to pay all outstanding invoices, including the final invoice, before the end of the termination notice period. Once SAI has received a termination notice, SAI is under no obligation to maintain service delivery in accordance with the contract terms or these Conditions. On termination, both parties agree to return all equipment, materials and records provided by the other party to deliver the Services.
Any order may be terminated at SAI’s discretion in the event of your insolvency, administration, liquidation (voluntary or otherwise), or a mortgagee taking possession of any of your assets.
(a) If you intend to sell a property, you must notify SAI before entering into a contract of sale.
(b) The sale of a property terminates this Agreement, for that property, on the date that is one (1) day before the contract of sale is signed, regardless of whether you notify SAI.
(c) A compliance report not issued specifically for the purposes of a sale must not be used for that purpose. SAI is not liable for, and you release SAI from, any Loss arising from your failure to comply with your obligations at law to any purchaser of the property, including any failure to provide a compliance report or other documentation as required by law or the contract of sale.
If a dispute arises in connection with the Agreement that cannot be settled by the parties within 14 days, the parties must endeavour to settle the dispute by mediation held in Brisbane, Queensland (or another place agreed in writing) before pursuing litigation.
The parties will use their best endeavours to agree on a mediator; failing agreement, either party may request the President of the Queensland Law Society to appoint a mediator, on the terms specified by that organisation. The parties will bear the costs of the mediator equally.
Nothing in this clause prevents a party from seeking urgent interlocutory relief before an appropriate court.
You and SAI each undertake to indemnify the other for any loss, injury or damage caused to third parties or third-party property through your or SAI’s own personnel’s negligence or wilful misconduct, provided the liability arises out of the Agreement.
To the full extent permitted by law, SAI is not liable for any special, indirect or consequential loss, damage or injury suffered or incurred by you in connection with the supply of, or failure to supply, the Services or products.
Neither you nor SAI is liable to the other, or to any third party, for loss of earnings or profits or other consequential damages suffered by that other party or third party, nor is either party entitled to claim compensation from the other for such loss or damage.
You and SAI agree that use of the results of the work is at your sole risk. All advice is provided at the liability of the user.
SAI’s maximum cumulative liability relating to performance of the work is limited to the contractual compensation paid or payable to SAI by you for the affected property.
Any claim against SAI arising from or in connection with the Services must be discovered, and notified to SAI in writing, within one (1) year of the completion of the relevant Services or termination of this Agreement, whichever is earlier. To the extent permitted by law, SAI is not liable for any claim notified outside this period.
A party is not liable for any delay or failure to perform its obligations under the Agreement where the delay is due to a cause beyond that party’s reasonable control. In that case, performance of the affected obligations is suspended. Each party must promptly notify the other of any incident that may give rise to this clause applying.
Nothing in these Conditions excludes, restricts or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) or other legislation that cannot be excluded, restricted or modified by agreement.
No other warranty or representation, express or implied, is included or intended in SAI’s proposals, contracts or reports.
SAI carries professional indemnity insurance of AUD $10M/$20M aggregate, and public liability insurance of AUD $20M per event. SAI maintains accident insurance for its own personnel in accordance with prevailing laws for the period of the work. Certificates of Currency are available on request.
Neither party, by virtue of this proposal, assigns or otherwise grants the other any rights in its intellectual property, know-how or other proprietary rights in connection with the scope of works.
SAI may grant you a licence to use its software as part of the Agreement. The source code of the software is not part of the subject matter of the Agreement.
SAI holds the exclusive exploitation rights to the information contained in the software. On engagement of services, SAI may provide you a non-exclusive, indefinite right to use the software and documentation in accordance with Australian copyright law.
You may use the software only for your own internal purposes. Reproduction or decompilation of the software is not permitted under this Agreement. Lending, rental, public access, resale, sublicensing, reproduction, presentation, publication or translation of the software or documentation is prohibited.
You acknowledge that SAI or its agents may, from time to time, update any associated use agreements, including any End User Licence Agreement, and you will comply with the varied agreement, or provide SAI written notice of any clause you do not agree to and refrain from using the software until agreement is reached.
You use the software at your own risk. SAI is under no obligation to provide software support, but may choose to do so at its discretion. SAI or its agents may, from time to time, perform general updates to the software, which will be provided free of charge.
The parties mutually agree not to disclose to third parties, without the other party’s prior written consent, any information obtained from each other in connection with the performance of the work. However, a party may disclose information that is:
The parties may give information obtained from each other to their subcontractors, to the extent necessary for the performance of the work, without prior written consent, provided written confidentiality agreements are secured from those subcontractors on substantially the same terms as this clause.
We reserve the right to use your contact information to send you additional information, including promotional and marketing material about services that may be of interest to you, via email, social media, and other digital channels. All contact information accumulated by SAI in the course of its services is for the exclusive use of SAI and its related entities; we will not sell or otherwise provide this information to a third party without your express consent. Our collection, use, and disclosure of your personal information for these and other purposes, including how you can opt out of marketing communications, is set out in our Privacy Policy, available on our website.
The parties’ obligations under this clause continue notwithstanding completion of the work or termination of the Agreement.
The Agreement is governed by and construed in accordance with the laws of Queensland, and the parties submit to the non-exclusive jurisdiction of the courts of that state. The Agreement constitutes the entire agreement between the parties in relation to its subject matter; any prior arrangements, agreements, representations or undertakings are superseded and replaced by the Agreement. The relationship of the parties is one of independent contractors, and nothing in the Agreement is to be construed as creating a relationship of employer and employee, principal and agent, partnership or joint venture.
In these Conditions, unless the context otherwise requires:
